Heated Seats Burn Up
#4
Mrs Merlin
My volvo v70 heated seat has just burnt a hole through the drivers seat. I thought it had got hot a couple of times and had turned it off but did not know there was a problem until my husband pointed out the hole and I then found that two jackets were damaged. One has a melted patch and hole and the other a burn mark.
We reported it to Volvo locally. Two sales people said they had never heard of this before so not to drive it but return it to them to diagnose the problem. We contacted the AA who came and also said they had not heard of it before and how serious it could have been not only to the car but to me had my clothes caught fire.
He made the seat safe and escorted us to Volvo. We left it there and today they have called to say that as the seat is safe we can collect it. They have offered to replace the seat for £900.
I was expecting a more concerned reply from Volvo. Is this not a defect if the manual says there should be an automatic cut off once temperature is achieved?
We reported it to Volvo locally. Two sales people said they had never heard of this before so not to drive it but return it to them to diagnose the problem. We contacted the AA who came and also said they had not heard of it before and how serious it could have been not only to the car but to me had my clothes caught fire.
He made the seat safe and escorted us to Volvo. We left it there and today they have called to say that as the seat is safe we can collect it. They have offered to replace the seat for £900.
I was expecting a more concerned reply from Volvo. Is this not a defect if the manual says there should be an automatic cut off once temperature is achieved?
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