2023 V60 woes
Thread Starter
|
Junior Member
Joined: Mar 2023
Posts: 2
Likes: 0
2023 V60 woes
Greetings everyone
This post is part venting, part trying to learn whether anyone else has similar experiences with a new Volvo and how people approach such things.
A couple of months back I leased a beautiful 2023 V60. Driving-wise, truly perhaps the most enjoyable ride I've had so far! Except:
The car's computer, run by Google's OS, functioned as a sloppily debugged beta version with wildly unstable, constantly disconnecting bluetooth and periodic freezes that shut down all car systems (HVAC, systems sounds, etc) apart from the actual driving . Volvo Cars remote start app that doesn't know if the car is already started. Mirror that does not return to its programmed position. Touch screen lag from another early computer era. Nearly every day I had to trouble-shoot something. I kept thinking, a phone device with this amount of software problems would have been a phenomenal, brand-destroying flop.
And then I got rear-ended by an SUV while stationary on a red traffic light. A very annoying (considering the car barely had 1K miles on it!) but otherwise minor accident that should have ended with a quick repair. Well, except:
Externally, the damage was a minor dent at the center of the tailgate, no broken lights. The car shut down immediately on impact and won't start anymore, leaving me stuck in the middle of a 3-lane road. Further investigation at the shop revealed (so I was told) that the impact triggered a safety mechanism that prevents the car from setting itself on fire when turned over - without the car actually turning over. That, in turn, fried the airbag module and one of the batteries. The said battery took more than a month to deliver, and so in total the car spent 6 weeks in the shop.
The accident was of course nobody’s fault except the SUV driver. Its consequences though, as I see them, are entirely Volvo’s doing. A minor collision disabling the car is due to the Volvo’s design (imagine the nightmare of that happening in a rural area with no cell reception!!!). The extended repair time is due to the same design and Volvo’s supply logistics.
What are Volvo’s responsibilities in such cases? For example, should one expect Volvo to provide a loaner car if the repair extends beyond the rental car period of insurance? Should Volvo Financial Services reimburse any of the lease for the period the car was down? Anything at all?
Thoughts and condolences appreciated
b
P.S. Many of the software instabilities were fixed in the recent update, but I still need to reset the computer once in a while to get Bluetooth to work, and the mirror still has a life of its own.
This post is part venting, part trying to learn whether anyone else has similar experiences with a new Volvo and how people approach such things.
A couple of months back I leased a beautiful 2023 V60. Driving-wise, truly perhaps the most enjoyable ride I've had so far! Except:
The car's computer, run by Google's OS, functioned as a sloppily debugged beta version with wildly unstable, constantly disconnecting bluetooth and periodic freezes that shut down all car systems (HVAC, systems sounds, etc) apart from the actual driving . Volvo Cars remote start app that doesn't know if the car is already started. Mirror that does not return to its programmed position. Touch screen lag from another early computer era. Nearly every day I had to trouble-shoot something. I kept thinking, a phone device with this amount of software problems would have been a phenomenal, brand-destroying flop.
And then I got rear-ended by an SUV while stationary on a red traffic light. A very annoying (considering the car barely had 1K miles on it!) but otherwise minor accident that should have ended with a quick repair. Well, except:
Externally, the damage was a minor dent at the center of the tailgate, no broken lights. The car shut down immediately on impact and won't start anymore, leaving me stuck in the middle of a 3-lane road. Further investigation at the shop revealed (so I was told) that the impact triggered a safety mechanism that prevents the car from setting itself on fire when turned over - without the car actually turning over. That, in turn, fried the airbag module and one of the batteries. The said battery took more than a month to deliver, and so in total the car spent 6 weeks in the shop.
The accident was of course nobody’s fault except the SUV driver. Its consequences though, as I see them, are entirely Volvo’s doing. A minor collision disabling the car is due to the Volvo’s design (imagine the nightmare of that happening in a rural area with no cell reception!!!). The extended repair time is due to the same design and Volvo’s supply logistics.
What are Volvo’s responsibilities in such cases? For example, should one expect Volvo to provide a loaner car if the repair extends beyond the rental car period of insurance? Should Volvo Financial Services reimburse any of the lease for the period the car was down? Anything at all?
Thoughts and condolences appreciated
b
P.S. Many of the software instabilities were fixed in the recent update, but I still need to reset the computer once in a while to get Bluetooth to work, and the mirror still has a life of its own.
Last edited by bob_bobene; Mar 22, 2023 at 07:33 PM.
Thread
Thread Starter
Forum
Replies
Last Post
charlesbeb
General Volvo Chat
2
Jan 27, 2023 06:14 AM
