I was informed that Volvo will not help me get the AWD on my 2006 XC90 fixed since I am 1000 mi. over the warranty and 3 months out. There's no way to know this was a problem until I actually needed the AWD or I certainly would have had the problem corrected prior to my warranty running out.
Volvo is informing that the dealer will not go to bat for me since I do not have my car serviced there and show them no loyaly.
As an owner of 2 volvos and 1 prior---where is Volvo's loyalty to ME as I've shown THEM by purchasing their cars? They simply cannot pass the buck saying the dealer doesn't want to do it because I haven't used them for service. If the dealer was any good, I would have used them. As far as I'm concerned Bill Gray is the WORST car dealership I've ever been associated with. Volvo corporate has a responsibility to their customers to do what's right.
This is on Volvo I'm afraid and they've lost me as a customer for good. I will get rid of both my Volvos and never step foot into any Volvo dealership again. In this kind of market where a good buying customer should receive some amount of loyalty, they have completely lost sight of what's important.