Final Update (I hope)- After sending numerous e-mails to everyone I could think of at Volvo, I received a call from Volvo Customer service. They are going to do the right thing and reimburse me for the repairs. Only bad thing is that because of corporate red tape it'll take 8-12 weeks, but at least they're doing it.

 

CONGRATS!!!![sm=happy046.gif][sm=happy046.gif]

 

CONGRATS!!! I am very happy for you! Persistance pays! Do you know what warranty they are reimbursing you under? As much as you may not want to, maybe you should email the NTHSA guy and let him know.

Good Deal!

 

Congrats. Is there a specific department or person at Volvo USA you were in contact with ?

 

CONGRATS - I just filed my complaint, as well. My car is currently going through the repair at over $700.

 

Morph, not sure...I was contacted by phone by Volvo Customer Care.
SAS80 - As far as the NHTSA guy, people still need to notify him so they have a better understanding of the problem.
TB - just stay on top of it...Persistance does pay off!

 

Just FYI - Volvo Customer Care did what they promised and I received my check in the mail.

 

I joined the forum to thank you all for saving me $800. I have a 2001 S60 and the car became hard to start and I noticed a fuel smell. My dealer reported a defective fuel pump and advised that with a filter change and tax it would cost around $900+ to repair. I told him to go ahead but I also decided to research the problem and found this forum.

I brought the information I discovered here to the dealerships attention and about an hour later they notified me that Volvo would replace the fuel pump at no charge as a customer courtesy. I paid for the filter replacement. I certainly appreciate Volvo's flexibility, but out of concern for the potential hazard and financial burden others may face, I did notify NHTSA.

Forgot to mention that I live in Florida. I guess we must have the same climate and fuel conditions as they are experiencing in Arizona and Nevada.

Thanks again! Without your assistance, I would have incurred an expensive repair.

 

Just wanted to send out a HUGE thank you to the forum and let everyone in Central Florida know our success. Our 2001 S60 exhibited the same gas odor and hesitation to start as described. The gas fumes were so bad that we had to park the car in the driveway because the fumes were seeping into the house from the garage. We took the car to The Volvo Store in Winter Park (where we purchased the car originally when it was new). Our service assistant was some cranky grump who didn't give a rats about some female walking in with a mitt full of documented complaints from the Volvo Forum. However, when all was said and done, the fuel pump was the problem and we had to practically force the man to read the information from the forum. But ten minutes later he called us back apologizing and saying that hehad spoken with his manager and that Volvo "had just issued an extended warranty" for the fuel pump and Volvo would be footing the bill.

Moral of the story - print out these posts, circle the NHTSA, and let 'em squirm. Thanks to everyone one who contributed to this post. You saved us $800 which our local dealer would have been delighted to charge us.

 

Glad it ended good for you.
I know which advisor you spoke to but not saying names.(I used to work there)
I only work about 2 miles from there at a Volvo specilist in the area.
But all in all Im glad they helped you.

 

Volvo just release an extended warranty on fuel pump onmodel year 2001-2002... 10 years and150,000miles whichever comes first.

 

Extened Warranty, Yup! I just got my letter from Volvo in the mail this past Saturday!

 

Dumb question, but..........My wife has a 2002 S60t with 53k on the car and in the last two days I have noticed the "gas smell" and researched it here on this forum.

My question is: Did Volvo recall the fuel pump? Or will I have to fork over $500 plus for the replacement? We live in Kansas City, Missouri.

Thanks for any information,
Chris

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Volvo just release an extended warranty on fuel pump onmodel year 2001-2002... 10 years and150,000miles whichever comes first.

 

Check with your local Dealer in not sure if it applies to all 50 states as of yet.
It might I just haven't heard an update lately.

 

Yea I had the pump replaced on my S60 as well, it was doing the same thing. The seals wore out and it leaked a bit of gas out the side. down the tank.

 

I want to thank all of you for posting about this fuel pump problem. I am in Calif. and have a 2001 S60 with 100k milesthat my college age son is driving at school. He reported to me hard starting and the fuel smell. I was prepared to fork over $900 to fix it when I came across this forum. I reported to my dealer that Volvo had extended the warranty and even he denied knowing about it. (And by the way your car also needs an additional $1000 worth of work). And dealers wonder how they get a bad name. Thank you Thank you Thank you. Volvo forums

 

Glad the info could help.

 

I have the exact same problem with my 03 S60. I live in Phoenix, AZ. Can this recall help my situation?

 

Yes

 

Note: the fuel pump and the throttle software is a recall (free of cost)
I called the Tucson Volvo Dealer todayand I told them about the recall mentioned in this forum. They verified my vehicle's information to the Volvo"s website information,to make sure my vehicle was covered....IT WAS! I now have an appointment this coming Monday to replace the fuel pump and to upgrade the throttle software.....completely free!
Thanks volvoforums!!!I've just saved lots of money!