Does anyone know anything about upgrading the internal 3g modem that serves the Sensus Connect system on older models (such as my 2015.5 V60) and that will become obsolete in early 2022?

Thank you, and happy New Year.

 

Volvo has the upgrade available now. I just upgraded my 2016 XC60 from the 3g to 4g Modem. It cost 650.00 and that includes two years subscription to the VOC app. I was the first one that the dealer installed, so they ran into some confusion on how to get the app extended, but after a week of calling Volvo customer service, they finally figured it out.

 

I got the upgrade installed today but the app is no longer connecting to the car. Did you have to delete the car from the app and add it back to get it to recognize the new modem?

 

Just talked to Volvo USA support and they said there are currently some issues with connectivity with the new 4G service and the app correctly showing the two year extension. Mine shows just one year right now.

 

Actually, I had the exact same problem. Yes, I deleted the app from my phone and then reinstalled it. Then I went through the set up and synching it to the car again. Once I did that, it all connected and started working. So far, it has been almost a week and it is working great. The last was sitting in the car with the ignition on and letting it sync. I had to do that a few times before it finally synced and then started working. The first 2 tries, it errored out with an "unable to sync" message. But on my third try, it worked.

 

Once I reinstalled the app and got it connected, I saw that the dealer only extended it for one year on mine as well. I emailed Volvo and received a reply today that said they got ahold of the dealer and that they would be adding the 2nd year to my account. From what they told me, the dealer is the one that has to put the extension in and for some reason they only did it for one year initially.

 

I deleted the app and reinstalled but no difference. Deleted the car from the app to add it back but now it wants a 4 digit pin to activate the service. Emailed my dealer.

 

I did get a 4 digit PIN when I originally set up my on call subscription. I recall having it listed my app where I keep PW info. But, when I reinstalled the OnCall app, it didn't ask for the PIN. I just had to enter my vehicle VIN and then log in with my login and PW. Sorry that you are having such crazy issues! I was getting a little frustrated as well, and I guess I got lucky that it finally connected.

 

Contacted Volvo support https://www.volvocars.com/intl/v/legal/contact-us and was able to get a new PIN. The PIN worked but still can't complete the registration of the car. Six attempts to connect and all time out. Assuming Volvo is still having issues on the backend with the registration system.

 

BTW, cost for the upgrade was $719 in the Northern Virginia area (Don Beyer Volvo of Falls Church). They also ran into issues and had to keep the car overnight to complete the work.

 

Have you looked at your WIFI signal strength showing on the screen in our Volvo when connecting the app to the car? Mine was only 1 to 2 bars when it timed out the first to times. So, I drove the car down the road and got a full signal and then that 3rd time it connected and finished. Like I said, now it works like it should. I think that whichever carrier they are using does not have a strong single at my house. But once I got it connected, even with just 1 bar now, it still unlocks, starts the car and downloads directions from the app perfectly. For some reason it needed a full signal to finish the process.

 

Good idea and did that this morning and tried 6 six times before I gave up.

 

Anyone know location of this Modem module for 2017 s60? why it takes them 1 hour to get to it? Plus i was at the dealer today and they refuse the upgrade because volvo has issue with software and they even refuse to try it.

 

I don’t know the location but can confirm that new installations are on hold until they figure out the problem. Mine is still not working. Seems to be stuck at partial registration but can’t start over.

 

Success! Volvo told my dealer to install the previous software on the new modem. I was able to activate the service on the car. I asked the dealer to reset my info online but I still had to make a new login account for the Volvo app and enter in a new PIN with the VIN but it worked.

 

Hello can you please post your invoice with the part numbers they used for software.

 

Installed 31288000-8 :TEM VOC RELOAD

 

Thank you!

 

As you indicated I was the first one that my dealer upgraded. There was an initial delay because of a software issue, so they chose not to install the hardware. Two weeks ago they called me in for the install. 750.00 later and its not working. I called the dealer, they never tested it or noticed the display says 3G and not 4G, and the internet section shows it trying to connect, so that was a failure on their part. So I have the two year Volvo On Call service enabled but I cannot use it. I called Volvo North America, and they told me there was still a firmware issue, the dealer did no know this, had to tell them. Why is the communications so bad between Volvo and the dealerships?, and did they even test this on cars or some type of actual care computers systems or was it just tested on a virtual computer system.
So I did not go to today's appointment since I never receive any information from the dealer that the issue was fixed, (after calling them twice when they opened). Called Volvo again, ya its still broken. So I supposed they will figure it out sometime this year, and I will have to call to get them to extend my free 2 year service, that should be a fun conversation. I'm glad they figured it out for you car. I have a 2016 XC70.
I'm still trying to figure out why it took them a year to update the Volvo webpage that said they would have news on this in Q1 2021, and we did not hear anything until this year.

 

My s60 modem was upgraded but my dealer said the software didn’t work, and they would call me when ready. That was AGES ago.