We purchased our 2025 XC60 B5 in December 2024. Less than 30 days into our ownership, the check engine light came on. The dealership service department got us in quickly and executed a software upgrade to resolve the problem. A few hours after the car was returned to us, the check engine light came back on. The car was returned to the service department and they ordered a new battery to resolve the problem. Three days later they called to inform us the wrong battery was delivered. Now, a month later, we are on our third loaner (the check engine light came on in the second one!) and they told us the battery is on the way on a cargo ship. Needless to say we have a high level of frustration. There seems to be no sense of urgency. We asked the dealership to take a battery out of a car on their lot and put it in ours. We were told this is against Volvo policy. Hard to imagine they would be okay with letting this problem linger so long. Anyone heard of a problem with the battery from Volvo? I also wonder what makes the battery so unique that we have to wait for it to arrive from overseas?

 

It appears we have the same issue - Picked up the car 3 days ago and basically have only driven the car home from the dealership and maybe 10 miles at most before the check engine light went on this morning. Our Volvo dealer indicated it is a problem with the battery that they have not seen before and they have initiated a "Troubleshooting" case with Volvo engineering. How did they diagnose the battery as the problem? Any progress on receiving the replacement? Have you considered asking to replace your car for a new one? However, not great to hear the same problem happened to you loaner.

 

It does seem that your issue aligns with the one we had. After a month of waiting for resolution, the dealership pulled a battery from a vehicle in their inventory and put it in ours. They put a few miles on it to confirm the issue was resolved, then let us know it was ready to be picked up. During the week prior we escalated our concern to Volvo USA along with the upper management of the dealership. We did bring up the fact that if it is not resolved within 30 days the lemon law could apply. We also told the dealership General Manager that we wanted either a replacement vehicle or a full refund. While he indicated that Volvo USA would have to manage that, it did seem to spur activity that lead to resolution. 12 days later and all seems to be in order.

 

They resolved the CEL on our car (for now) with a software update. The Service Manager had initially stated it was a battery issue that they had not seen before, however when we picked up the car, he said they are seeing this problem frequently and had 2 cars in that same day for the same issue. We didn't have the time to pursue the conflicting statements but we will if the problem reoccurs. Please post if your battery replacement does not solve the problem. Hoping the software update resolves it for us.

 

Our “fix” started with a software update too. The CEL came back on shortly after the car was returned to us. When we returned the car to the service department they engaged the corporate tech’s and headed down the battery path. You know the rest of that story. So far so good with the new battery, it’s been two weeks. I hope the software update resolves the issue for you.