We purchased a new 2022 Volvo Xc60 on 12/26/22 from your Maple Hill Volvo dealership in Kalamazoo, Michigan and we love the car but…
On January 19, 2023 my wife hit a deer. Airbags deployed and car went into crash mode. We had it towed to the dealer specified body shop and then towed to dealership(maple hill Volvo)
Been at dealership about 5 weeks and they installed new batteries but can’t get it out of “crash mode” and they do not want to install new airbags…. They don’t want to be liable?
We’re at a loss for words… Where do we get our new Volvo fixed if the dealership doesn’t want to be liable for repairs? We were told Maple hill wants to tow it to a Grand Rapids Volvo dealership to be fixed?!? And we have to pay for the towing?
I’ve emailed the dealership GM and a Volvo VP in US. I would hate to get a lawyer…..

 

I would definitely look at having it totaled. Especially with the air bag issues. What is your insurance company saying?

 

That's unbelievable. Also curious to know what insurance says or will do.

 

My insurance is planning on getting it repaired, but still haven’t even received an estimate from body shop due to it being stuck in “crash mode”…. Was shipped to dealer and there it sits. They replaced main and small hybrid battery but can’t figure out how to get it out of “crash mode”?!? I’m thinking the airbags need replaced before it can be reset but dealership is refusing, so far to replace them.
My wife hit the deer at about 50-55 mph and drivers side airbags deployed and vehicle stopped in the middle of the rural highway. I arrived about 15 minutes later and couldn’t get the vehicle to respond at all. Would not go into neutral so we couldn’t even get it out of the road.
Flat bed tow truck showed up and literally had to drag it onto flatbed.

Will have to see what results come back from emails. I sent two more out… one to Volvo customer service and Volvo customer dispute manager. Next call will be to my Lawyer 🤬

 

 

Seems to be an issue for your insurance company to deal with, not you!

 

It's disappointing when you encounter roadblocks with repairs, especially for a new car. If the dealership is hesitant to take responsibility, it might be worth escalating the issue to higher-ups at Volvo, like you've already done.

In a similar case, I reached out to St. Louis car accident lawyers when dealing with a dispute, and they provided valuable insights. You could consider consulting with them to understand your rights and options. Check out their website at bruninglegal.com for more info.

As for the towing situation, it seems unfair to foot the bill for something that's not your fault. Perhaps you could negotiate with the dealership or Volvo to cover the towing costs given the circumstances.