Bought a brand new 2019 XC90 from the dealership. It was delivered to our home and we took it around the village with the sales guy upon delivery. Parked it in the garage for 1 week. When we wanted to use it, no power at all, not even to open the door. We had to open manually using the steel key hidden inside the remote control key. Inside the car, no power, the car was completely dead.

We called the dealership and they said we must have left something “on” inside which caused the batteries to discharge. They sent a technician. They checked and found nothing was left “on” to cause the discharge. They changed the battery to a new battery. Everthing fine again. They gave instructions to start the engine everyday for 15-30 mins which we did. After 2 weeks, same thing. Car dead no power. Called the dealership and they told us we have to use the car everyday. They said that is the requirement of an XC90 to avoid this problem.

Any thoughts? What could be wrong? We have a 2019 XC40 and we leave it parked for weeks and the problem never happened. Also, why would Volvo design a car that has to he driven everyday otherwise it will discharge? Is this a defective unit?

Hoping to hear your inputs.

 

Try locking the car when it is in the garage - perhaps that will help the battery stay charged.

 

Yes, it was locked.

 

Did they check for a parasitic draw?

 

i will ask. Thank you, ssicarman.

 

Then I would return the car, and ask for a replacement or a refund.

 

Absolutely return the car!!!

 

We want to, but not as easy as in the United States. According to our Lemon Law (especially read the last sentence of the last paragraph
):

“The Lemon Law rights may only be invoked within the 12 month period or within the first 20,000 kilometers of operation of the vehicle, and after at least four (4) separate repair attempts by the same manufacturer, distributor, authorized dealer, or retailer for the same complaint, and the nonconformity issue remains unresolved.After the notification in writing, the owner/consumer should bring the vehicle to the manufacturer, distributor, authorized dealer, or retailer from where the vehicle was purchased for a final attempt to address the complaint of the consumer to his or her satisfaction.

In the event the nonconformity issue remains unresolved despite efforts to repair the vehicle, the owner/consumer may file a complaint before the Department of Trade and Industry (DTI). But, if the vehicle is not returned for repair within 30 days from the date of notice of release following the final repair attempt, the repair is deemed successful.”

 

I'm not suggesting replacement under a lemon law, I'm suggesting starting a respectful conversation with the dealer and Volvo Philippines about how disappointed you are with your purchase and what can be done with your brand new car that won't stay charged ................................


https://www.volvocars.com/ph/contact-us

 

car is under warranty so the dealer gets paid by the factory. They should be happy to do any form of diagnostic/repair to set the car right. As noted by others, you can escalate to Volvo for support.

 

We do have a respectful correspondence with the dealership. Just the same, it is supposed to be a brand new car and we were not expecting any kind of issue so soon. The interior is now dirty from the services/repairs done.

This is not the experience one would expect from an expensive, brand new and luxury car.

Just a few moments ago, we tried the car and it was dead again. This is the third time in less than 2 months.

 

But from an owner‘s point of view, the experience of having a brand new car is ruined.

Paid the equivalent of USD130k for what, a defective unit?

The car gets dirty just by being handled by strangers. Who wants that?

 

I sighted the Lemon Law for those who suggested we return the car. To give them an idea how it’s not easy vs returning a car in the US for example

 

Actually, hoonk, you did suggest we return the car and “ask for a replacement or a refund.”

 

What ended up happening? Did you get the problem resolved?