Lets start with the worst experience of my life, in March of this year i had all my breaks changed and my front passenger seat cover replaced at Orange County Volvo california, it was in shop for 4 days, when i got it out turns out they stole a bunch of stuff from vehicle when they took off calipers they scratched half the powder coat paint job off. They then charged me $700 for brakes when it clearly said on computer I bought 30,40,50 mile coverage. The stuff that was stolen was strategic, $60 40 was taken 20 was left, they also disnt steal cologne, which leads me to believe this was inside job. They claimed a homeless man broke into car at dealership. I was so upset with there lies i wrote directly to Lundstet. They charged me for brakes even though i had my whole car covered, they scratched calipers and they lied about who broke into vehicle they also promised reimbursement but never came thru. The only way i got my $700 was to call volvo cooperate as volo OC ignored my calls.
i will say volo san diego told me my car was entirely covered and have always left happy, same with Herzog myer in Oregon or autonation in Bellvue Washington. Great dealerships, its really who is managing shop at time