Volvo XC60 This smaller crossover offers the capabilities of an SUV with less size - ideal for city driving.

On-Call mobile app

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Old Jul 4, 2015 | 04:11 PM
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Default On-Call mobile app

Hi all,


new to a Volvo and this forum. I have the Voice On Call Android mobile app. Everything was working fine until yesterday. Currently, everything seems to work except sending commands to the car (start, lock/unlock, honk, flash). For these commands the app will just show updating and never do anything. Everything else like the journal and dashboard are working perfectly.


I did notice that on July 2, 2015, they did an update to version 3.0.3. I wonder if they broke communications. However, I tried it with an iPhone as well and still did the same thing. I pushed the on-call button and talked with them, however they are not the experts... but they were able to send the vehicle an unlock signal.


Anyone else experiencing this?
 
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Old Jul 5, 2015 | 09:00 AM
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Well it started working today. Here is what I think fixed it. Last night I went through a reactivation process of my VolvoID. I went to the internet, apps, settings, volvoID, after that it told me I was registered to my email. After that, I tried it and still didn't work, but may have tried it too quickly.


Follow the "Register Volvo ID in your connected car" section of this link: http://support.volvocars.com/uk/page...a801514c09805f


Note: after they sent you the email, click the button link and it told me I was connected.


When I bought the car, I had purchased 42 months of sensus connect. I did notice when it was working, it had my subscription ending after the initial 6 months. I noticed after it wasn't working the 42 months had been added onto it. So it makes me wonder if when they updated my subscription if it cleared my registration somehow.
 
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