Volvo XC60 This smaller crossover offers the capabilities of an SUV with less size - ideal for city driving.

"Hey Google" dead

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  #1  
Old 04-16-2022, 07:43 AM
Jane Darwin's Avatar
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Default "Hey Google" dead

As I've said "Hey Google" is dead!! She's not listening.... Maps still work but not via voice commands. Any idea guys?? Xc60 My 22 B5 momentum, V2 android auto /Google infotainment
Jane
 

Last edited by Jane Darwin; 04-16-2022 at 07:45 AM. Reason: new info
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Old 04-16-2022, 11:03 AM
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Evidently the 2.0 update killed her...at least on voice command. I have the same thing although the steering wheel button and the dash button still works. It has been reported that a reset of the Sensus unit (hold down the home button for 40 seconds past the screen cleaning part) brings her back. I haven't tried yet.
 
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Jane Darwin (04-16-2022)
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Old 04-18-2022, 05:44 PM
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Default Hey Google revived!

Originally Posted by VolvoDebbo
Evidently the 2.0 update killed her...at least on voice command. I have the same thing although the steering wheel button and the dash button still works. It has been reported that a reset of the Sensus unit (hold down the home button for 40 seconds past the screen cleaning part) brings her back. I haven't tried yet.
So I did finally do the reset of the Sensus unit mentioned above...first time I have had to reset it. Just hold down for 30 to 40 seconds until the "VOLVO" logo appears then release. I then left the car and locked it (not sure this is necessary) but this morning the car started up as usual and the voice command is working again. Whew!
 
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Idosew (04-19-2022)
  #4  
Old 04-19-2022, 07:58 AM
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Default Easter resurrection!

Originally Posted by VolvoDebbo
So I did finally do the reset of the Sensus unit mentioned above...first time I have had to reset it. Just hold down for 30 to 40 seconds until the "VOLVO" logo appears then release. I then left the car and locked it (not sure this is necessary) but this morning the car started up as usual and the voice command is working again. Whew!
I did the big screen reset and hey Google is back!!
 
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Old 10-14-2022, 10:48 PM
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Default Solution to dead Google assistant

Originally Posted by Jane Darwin
As I've said "Hey Google" is dead!! She's not listening.... Maps still work but not via voice commands. Any idea guys?? Xc60 My 22 B5 momentum, V2 android auto /Google infotainment
Jane
Please try completing a ISU reset. Press and hold home button for 20 secs until it resets. After this please complete TCAM reset by holding down front defrost button for 30 Secs until the SOS button above starts blinking.Once this is completed it should start working correctly
 
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Kbonner (05-03-2023)
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