I've been buying most of my new toys from them, and I'm surprised how much personal attention they give to their customers. I've been called at least twice just so they can tell me they were out of stock and when to expect my shipment. They have the info posted on the site, so they don't have to do that. I also have gotten emails from a real human being to let me know the parts have shipped, and they are always very responsive when asking a question.

I just wanted to give props where they are due. You just don't get that kind of great, personalized customer service anywhere anymore, at least not in my world, and especially from a parts place that's based on the internet.

I guess that is the difference between a family-run business and a big corporation; they actually care about their customers, so I'll keep going to them first for everything, just for that very reason.

 

I have had limited dealings with IPD but I know just what you mean.

It's a bit sad that we, as consumers, don't really get that personal touch anymore. We miss it so much that we're actually surprised when a company treats us with respect and courtesy.

It may be the difference between thriving and failing in this economy so I say cheers to IPD and may they turn a profit this quarter!