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Old 04-30-2018, 11:47 AM
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Question Volvo-on-Call app maintenance status

The Volvo-on-Call app for my XC40 correctly shows the maintenance status of the brake fluid, light bulbs, service and washer fluid but not the tire pressure. In the car itself, the screen showing tire pressure shows each wheel as "green" meaning the tires are properly inflated. Any idea why all the other information is being communicated to the app, but not the tire pressure?
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Old 05-18-2018, 05:15 AM
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No answer but experiencing same behavior.

Volvo OnCall App version 4.2.5 last updated 4-May-18.

Any mechanism for officially reporting such errors to the Volvo development team?

Last edited by Bo3b; 05-18-2018 at 05:26 AM.
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Old 06-12-2018, 09:18 PM
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Default Same Issue on my XC40

Anyone find an answer to this? Is it just me or does no one at the dealerships or even at Volvo know much about the xc40?? Their answers to issues seem to only be “reset the computer”
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Old 06-13-2018, 05:37 AM
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Fixed with v4.2.9 release of the On Call app without explanation or Release Notes.

My dealer appears to know very little about software. And replies from the Volvo Customer Care (VCC) team seem to follow a diagnostic "script" that generally falls short of solving more complex problems. Additionally, feedback to the app development team go unanswered. Plus, to the best of my knowledge, there is no official online support forum. Finally, I have found at least one instance of online User Manual mismatch to actual on board software - The VCC team assures me that the documentation is current and accurate.

In general, Volvo appears to be learning on-the-fly about producing, managing & supporting a software product. For instance, AFAIK, you will not find a Customer visible version designation within the XC40 software - One of the simple first things needed for meaningful diagnostics. In many years as a QA consultant, this is very unusual and makes end User support difficult. In my opinion, at a minimum, there should be some sort of "Info" screen that lists XC40 VIN, on board and linked On Call app software version all in one place. And all documentation, including related "Release Notes" should be "Dated" and also carry revision history.

I have a few issues that not only go unresolved but generally have been basically ignored because all support (dealer, VCC and app development) simply don't know how to solve short of inconvenient return to dealer for recommended "Reset" or "Reload" of software. Hard to solve without the tools.

Bob

Last edited by Bo3b; 06-13-2018 at 05:39 AM.
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