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Dealership problem

  #1  
Old 02-18-2010, 01:57 PM
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Default Dealership problem

I was informed that Volvo will not help me get the AWD on my 2006 XC90 fixed since I am 1000 mi. over the warranty and 3 months out. There's no way to know this was a problem until I actually needed the AWD or I certainly would have had the problem corrected prior to my warranty running out.
Volvo is informing that the dealer will not go to bat for me since I do not have my car serviced there and show them no loyaly.
As an owner of 2 volvos and 1 prior---where is Volvo's loyalty to ME as I've shown THEM by purchasing their cars? They simply cannot pass the buck saying the dealer doesn't want to do it because I haven't used them for service. If the dealer was any good, I would have used them. As far as I'm concerned Bill Gray is the WORST car dealership I've ever been associated with. Volvo corporate has a responsibility to their customers to do what's right.
This is on Volvo I'm afraid and they've lost me as a customer for good. I will get rid of both my Volvos and never step foot into any Volvo dealership again. In this kind of market where a good buying customer should receive some amount of loyalty, they have completely lost sight of what's important.
 
  #2  
Old 02-18-2010, 02:49 PM
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Location: Naples,Florida
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I THINK MAYBE PULL THE CODES FIRST it might be as simple as a sensor problem -but who knows because you havent said what the problem is exactly -oohhhh do tell please
 
  #3  
Old 02-20-2010, 07:03 PM
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Most likely you have a bad pressure sensor in the DEM causing your awd not to work. Their is a tsb on this. I would have it checked out before getting rid of all of your volvos. As for dealers I understand both sides of the coin on that one, maybe you should try Rahal Volvo or come see me at Volvo of Erie. Maybe we could help you out.
 
  #4  
Old 02-21-2010, 11:41 AM
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Default Help

Thank you for your help. The dealer said they checked and the driveshaft is not turning. They said they THINK it needs either a connecting sleeve or an angle gear but wouldn't know until they opened it up. If it's just a sleeve then like $600, but if something more, could be thousands and with no commitment for help with warranty I wasn't taking any chances that they opened it up and surprise it's now a couple thousand to get my car back. What do you think? I am taking my V70 (70,000 miles) to Rahal since I won't go back to Bill Gray for work next week since I DID buy an extended warranty on that car. Check engine light comes on intermittently and the car just shuts off occasionally when slowing down to stops. Didn't think I would need it on my XC90 as I didn't expect major problems this close to 50,000 miles. The only way to know there was a problem with the AWD for me was when I got stuck in the snow. For all I know, the AWD could have been out for a year. Haven't had much snow until nowand my wife just drives it locally.
 

Last edited by hagen; 02-21-2010 at 11:44 AM. Reason: additions
  #5  
Old 02-21-2010, 12:15 PM
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If the driveshaft is not turning then the connecting sleeve is worn out. I have seen this plenty of times. The part is only about $100? or less and labor im guessing is about $350? This is assuming you have the five cyl model? If I can help just LMK good luck
 
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