XC40 Awful experience with XC40
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Awful experience with XC40
Hey y'all,
I took delivery of my XC40 Ultimate on December 30th last year. Beautiful Crystal White colour, drives like a dream. Peppy, no stink, quiet and none of the herky-jerky of an ICE vehicle. I love home charging as well. Thankfully we kept our 2015 XC60, given what's been happening with the XC40, but I really dislike driving that car now. I guess once you go EV you never go back.
Unfortunately, about a month in (Jan 28th), the car started having some intermittent problems. The first thing we noticed is that we couldn't pre-condition the car with the app in the morning. The app's pretty quirky, but this persisted for some three days. Once I went to investigate this closer, we noticed that the LTE and the GPS were non-functional. So no assistant, no navigation. We live in Montreal, and it was brutally cold here at the time, so losing the ability to remotely precondition the car seemed like a big deal.
So, we called the dealership, who set up a service appointment on February 4th. By the time the service appointment came around, the rear camera was intermittent. The dealership told us they "updated the software", but as far as I know they made no physical repairs or performed any diagnostics on the car. I remember backing the car out of the space at the dealership, and noticing that the rear camera took a while to come up - there was some kind of a fault indication there for a while, and then the camera kicked in.
Over the next several days the rear camera got more and more intermittent, until it cut out entirely, and we've now not seen it working since Feb 11 or so. More worryingly is that we were noticing the LTE and GPS drop out randomly. I'd drive a 5 minute distance to pick up some beer, and I'd notice the tunein radio station drop out, and the map would stop updating the position.
February 25th the dealership finally saw fit to take the car in to diagnose the camera problems. They replaced the camera with a known good one without any change, and then they gave us the car back as they "had to contact Volvo Corporate" for instructions. About a week later they took it in again to change a "wiring harness", but unfortunately they had the wrong harness. After three days in the shop, they gave me the car back without any improvement, and told me it'll be 3-8 weeks wait for the replacement harness as "it's custom made".
Once we got the car home, we noticed that the LTE and the GPS were out cold. More worryingly was that the charge controls and indicators were malfunctioning. I have some photos of the dash where the current limit in the head unit is indicating 6A, but the arrows to change the limit are greyed out. At the same time the car is plugged into the wall, and is charging at 29/0A. The charge limit in the head unit is indicating a 90% limit, but the dash claims 100% limit. The car ended up charged to 90%, and thankfully it charged at the full speed of my home station.
Anyways, at this point I'd had enough. The following Monday morning I dropped the car off at the dealership, and told them I didn't want to see it again until it was fully repaired. Unfortunately the issue had resolved by then - like magic the LTE reappeared, the GPS started updating and all the rest of the problems vanished on Saturday afternoon.
I then called Volvo Canada Customer Care to see what to do about the lease payments, as I don't think I need to be paying lease on a new vehicle that's non-functional, unreliable or in the shop. Volvo opened a "New Vehicle Concern" issue for the case, but so far, I'm not really happy with this experience. It's not much better than dealing with LG customer service, which makes the experience deliberately awful. The rep, which is a nice enough lady, tells me that "the executive team" will "consider" my request sometime in the "next weeks".
Now, the dealership has been pretty cagey about these intermittent problems. They've never really told me they did any diagnostics relating to those issues, always focusing on the camera. I wonder if this is a known issue, that there's perhaps a software issue that's crashing something in the car causing these problems. I've certainly seen other people complaining about random LTE/GPS dropouts, but I've never seen anyone complain about charging controls or indications.
As a side issue, I know that a rear camera is mandatory equipment in new vehicles sold in Canada since 2018 or so. I wonder if this car is technically road-worthy with a non-functional rear camera?
Siggi
I took delivery of my XC40 Ultimate on December 30th last year. Beautiful Crystal White colour, drives like a dream. Peppy, no stink, quiet and none of the herky-jerky of an ICE vehicle. I love home charging as well. Thankfully we kept our 2015 XC60, given what's been happening with the XC40, but I really dislike driving that car now. I guess once you go EV you never go back.
Unfortunately, about a month in (Jan 28th), the car started having some intermittent problems. The first thing we noticed is that we couldn't pre-condition the car with the app in the morning. The app's pretty quirky, but this persisted for some three days. Once I went to investigate this closer, we noticed that the LTE and the GPS were non-functional. So no assistant, no navigation. We live in Montreal, and it was brutally cold here at the time, so losing the ability to remotely precondition the car seemed like a big deal.
So, we called the dealership, who set up a service appointment on February 4th. By the time the service appointment came around, the rear camera was intermittent. The dealership told us they "updated the software", but as far as I know they made no physical repairs or performed any diagnostics on the car. I remember backing the car out of the space at the dealership, and noticing that the rear camera took a while to come up - there was some kind of a fault indication there for a while, and then the camera kicked in.
Over the next several days the rear camera got more and more intermittent, until it cut out entirely, and we've now not seen it working since Feb 11 or so. More worryingly is that we were noticing the LTE and GPS drop out randomly. I'd drive a 5 minute distance to pick up some beer, and I'd notice the tunein radio station drop out, and the map would stop updating the position.
February 25th the dealership finally saw fit to take the car in to diagnose the camera problems. They replaced the camera with a known good one without any change, and then they gave us the car back as they "had to contact Volvo Corporate" for instructions. About a week later they took it in again to change a "wiring harness", but unfortunately they had the wrong harness. After three days in the shop, they gave me the car back without any improvement, and told me it'll be 3-8 weeks wait for the replacement harness as "it's custom made".
Once we got the car home, we noticed that the LTE and the GPS were out cold. More worryingly was that the charge controls and indicators were malfunctioning. I have some photos of the dash where the current limit in the head unit is indicating 6A, but the arrows to change the limit are greyed out. At the same time the car is plugged into the wall, and is charging at 29/0A. The charge limit in the head unit is indicating a 90% limit, but the dash claims 100% limit. The car ended up charged to 90%, and thankfully it charged at the full speed of my home station.
Anyways, at this point I'd had enough. The following Monday morning I dropped the car off at the dealership, and told them I didn't want to see it again until it was fully repaired. Unfortunately the issue had resolved by then - like magic the LTE reappeared, the GPS started updating and all the rest of the problems vanished on Saturday afternoon.
I then called Volvo Canada Customer Care to see what to do about the lease payments, as I don't think I need to be paying lease on a new vehicle that's non-functional, unreliable or in the shop. Volvo opened a "New Vehicle Concern" issue for the case, but so far, I'm not really happy with this experience. It's not much better than dealing with LG customer service, which makes the experience deliberately awful. The rep, which is a nice enough lady, tells me that "the executive team" will "consider" my request sometime in the "next weeks".
Now, the dealership has been pretty cagey about these intermittent problems. They've never really told me they did any diagnostics relating to those issues, always focusing on the camera. I wonder if this is a known issue, that there's perhaps a software issue that's crashing something in the car causing these problems. I've certainly seen other people complaining about random LTE/GPS dropouts, but I've never seen anyone complain about charging controls or indications.
As a side issue, I know that a rear camera is mandatory equipment in new vehicles sold in Canada since 2018 or so. I wonder if this car is technically road-worthy with a non-functional rear camera?
Siggi
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