2001 Volvo s60 t5 Dealership ripp off.
#21
12-11-2012, 12:00 AM
So now you are making this a debate about book times?
Why should I be punished for investing in the tools I need or having the experience I need to be able to do my job effieciently? Then the slow techs would make more money. Or the guys who don't know what they are doing.
It isn't because I'm taking shortcuts. It's because I have the tools and experience. Using the timing belt example, I actually remove more than necessary to do the job, because it makes it easier for me (I remove the ECM and TCM and housing). So if I can do a 2.5 hour job in 30 minutes because I have the tools and experience, I should charge for 30 minutes? But someone who has to look at VIDA for step-by-step instructions and go back to his toolbox between each step and take two smoke breaks can charge 2.5 hours?
I'm good at my job, that doesn't mean I should make less for it.
Why should I be punished for investing in the tools I need or having the experience I need to be able to do my job effieciently? Then the slow techs would make more money. Or the guys who don't know what they are doing.
It isn't because I'm taking shortcuts. It's because I have the tools and experience. Using the timing belt example, I actually remove more than necessary to do the job, because it makes it easier for me (I remove the ECM and TCM and housing). So if I can do a 2.5 hour job in 30 minutes because I have the tools and experience, I should charge for 30 minutes? But someone who has to look at VIDA for step-by-step instructions and go back to his toolbox between each step and take two smoke breaks can charge 2.5 hours?
I'm good at my job, that doesn't mean I should make less for it.
My point is that the entire dealership service experience is smoke and mirrors.
The only approach the mechanically-challenged customer can reasonably take is to blindly trust that he won't get ripped off. Too badly. Most of the time. "Just trust us." What can possibly go wrong?
But you can see why some untrusting people resort to various kinds of voodoo, like asking strangers on the internet what they think is wrong with their car.
#22
12-11-2012, 08:54 AM
#23
01-23-2013, 10:40 PM
#24
02-01-2013, 02:17 PM
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Kervin
Volvo 240, 740 & 940
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01-27-2009 03:38 PM
