2 day old XC60 won’t turn on
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2 day old XC60 won’t turn on
Hi all,
I picked up a NEW 2022 XC60 B5 this Monday, it p is an inscription model and has the advanced and climate package. The car worked fine the day I picked it up and the two days following. On Thursday the engine wouldn’t turn on, it sounded like it wanted to turn over but couldn’t. Infotainment system works fine. The dealer came out and towed the car in. They reset the battery and the car turned back on however the module that controls the communication between the hybrid engine and regular engine failed. It is in the process of being replaced and I’m being told that will resolve the issue. Has anyone else had this or heard something similar? Should I be pushing for a new car or trust that a module replacement will fix the issue? Thanks for any inout.
I picked up a NEW 2022 XC60 B5 this Monday, it p is an inscription model and has the advanced and climate package. The car worked fine the day I picked it up and the two days following. On Thursday the engine wouldn’t turn on, it sounded like it wanted to turn over but couldn’t. Infotainment system works fine. The dealer came out and towed the car in. They reset the battery and the car turned back on however the module that controls the communication between the hybrid engine and regular engine failed. It is in the process of being replaced and I’m being told that will resolve the issue. Has anyone else had this or heard something similar? Should I be pushing for a new car or trust that a module replacement will fix the issue? Thanks for any inout.
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Hello I get exactly same issue on my 2 months old xc60... and same work after battery reset. My dealer suspect a bug with the command of the 48v starter and updated all ecus with latest version (1.10) and all good for the moment
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sorry you had to deal with this as well. How long has the car been operating correctly since the reseat was done?
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First issue after 1 month and again 1 week after, then going to the dealer to make all updates and no more issue for the moment
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Yes, I had the same problem with 2 month old XC60. Told it was the TCAM module. Suspect Volvo Service action A10140. See my thread https://volvoforums.com/forum/volvo-...erious-109090/
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I am impatiently waiting the arrival of our extended recharge expected 2nd week of April. Hoping and will be asking that it has all the updates. That said, I assume the extended version is not widely out yet but curious if same issues may occur. Buying vehicle 124 miles away and closest dealer is 40 miles (Tacoma, WA which traffic is a nightmare). Fingers crossed. Also, I assume if something were to happen that renders it inoperable that towing to local dealer (40 miles away) is covered?
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Just found this thread after I started a new topic on this same issue.
Went back to the car after a quick 45 minute lunch in a restaurant today and the vehicle would not start. As per the OP, the car sounded like it wanted to turn over but couldn’t. The Infotainment system worked fine. But we received two conflicting error messages. First - "Car key not detected" message simultaneously with "ignition on" message. Well the key has to be recognized to turn the ignition on, so these are two messages that should be mutually exclusive. You can't turn the ignition on without a key being detected.
We also tried using the backup reader for the key in the cup holder several times without success and also paused for 3 minutes before attempting a start each time as per suggestions in the manual. The battery was confirmed to be nearly fully charged by the tow truck driver that came to take the vehicle to the dealership. Although I knew the battery was in good shape because all the electronics worked, the tow truck guy thought he should check it anyway.
Of course it being Sunday, our dealership less than 5 miles away is closed the entire day, so I had to contact Volvo by phone as the app was unable to connect to Volvo on my phone (got a server error message each time I tried). Tomorrow we will contact the dealer to find out what happens, but I think we are done with owning a Volvo. Already looking for more reliable vehicles - maybe a Yugo will suffice. My Volvo "experience" has been aboslutely horrendous from our lousy dealership to Volvo support.
Went back to the car after a quick 45 minute lunch in a restaurant today and the vehicle would not start. As per the OP, the car sounded like it wanted to turn over but couldn’t. The Infotainment system worked fine. But we received two conflicting error messages. First - "Car key not detected" message simultaneously with "ignition on" message. Well the key has to be recognized to turn the ignition on, so these are two messages that should be mutually exclusive. You can't turn the ignition on without a key being detected.
We also tried using the backup reader for the key in the cup holder several times without success and also paused for 3 minutes before attempting a start each time as per suggestions in the manual. The battery was confirmed to be nearly fully charged by the tow truck driver that came to take the vehicle to the dealership. Although I knew the battery was in good shape because all the electronics worked, the tow truck guy thought he should check it anyway.
Of course it being Sunday, our dealership less than 5 miles away is closed the entire day, so I had to contact Volvo by phone as the app was unable to connect to Volvo on my phone (got a server error message each time I tried). Tomorrow we will contact the dealer to find out what happens, but I think we are done with owning a Volvo. Already looking for more reliable vehicles - maybe a Yugo will suffice. My Volvo "experience" has been aboslutely horrendous from our lousy dealership to Volvo support.
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Well, we got our vehicle back and of course it was a software issue. The fix was as indicated above and on another forum. Solution at the dealer was to disconnect the battery of the car, wait several minutes and then reconnect. The system reboots just like any computer does. I believe they did a couple of other things as well. This solved the problem. It is called a system reset, basically a computer reboot but slightly more complicated than hitting a reboot button.
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My Volvo 2022 XC 60 is a lemon---SIX times in for repair in just over three months
Hello----I have a Volvo 2022 XC 60----(I have the gas model not the hybrid) and it's just over three months old and as beautiful as it is----it's sadly a "lemon," as described in California Car law. It's now been in the shop SIX times---count em----SIX, and all the problems are ALL electrical/battery/Google system related. The first times the dealer went to deliver my brand new car to my home they turned around and went back to the dealership as there was an electrical/battery problem. Convinced they fixed it they went to bring it to me one week later and after driving it halfway to my house they experienced another electrical/battery problem they drove it back to the dealership. It was the third weekend I finally received it (and was paying lease payments on it since it broke on weekend one). Somewhere just after my first week or two of having it
the car wouldn't start and it had to be towed to a closer Volvo dealer here in Los Angeles for repair. (I took photos of it being towed away). They fixed it, so they thought. Three weeks later I came back from a trip and drove it for a week or two, not sure, and then it had another battery problem and the dashboard sign said to pull over safely-----and the battery problem tied to the accelerator---to make the car move I had to put the accelerator almost all the way down as it would only crawl along unless I did that. So, they towed it away, again, to the dealership (I took photos). I picked it up again and had a delightful half a week or so and then...once again the electrical/battery indicator lit up and the car refused to accelerate properly (this was on July 4th weekend and was planning a drive to Palm Springs--so despite having a new car
I had to go to Hertz to rent a car to get to the desert----dealership was closed so no loaner available). And then I went to pick up my car last Saturday and-----drove it away----and hey it worked-----until I discovered that the Google system was broken and turned around and returned it and picked up a loaner car---which I have in my garage now as they said yesterday they fixed the non functioning Google system, so I will go back to the dealership
to pick up my Volvo. But sadly, as I love the look and the color, I am going to have to return it under California Lemon Law as it just has constant electrical failure/battery failures and can't be trusted. SIX times in the dealership since I got it in April is not acceptable. I had the first XC 60 when it came out and it never went to the shop except for maintenance. So, beware! I spent this past weekend
looking at new cars but sadly, I have to say goodbye to my XC 60 as much as Iove the lines and the red color (which is rare---hard to find). And to think I gave up my BMW X5 with only 18,000 miles for the Volvo....if I only knew what I'd face. Hopefully I'm a rare exception, but I've been hearing some that the Volvo XC 60 with the Google system may have been "rushed" to market.
the car wouldn't start and it had to be towed to a closer Volvo dealer here in Los Angeles for repair. (I took photos of it being towed away). They fixed it, so they thought. Three weeks later I came back from a trip and drove it for a week or two, not sure, and then it had another battery problem and the dashboard sign said to pull over safely-----and the battery problem tied to the accelerator---to make the car move I had to put the accelerator almost all the way down as it would only crawl along unless I did that. So, they towed it away, again, to the dealership (I took photos). I picked it up again and had a delightful half a week or so and then...once again the electrical/battery indicator lit up and the car refused to accelerate properly (this was on July 4th weekend and was planning a drive to Palm Springs--so despite having a new car
I had to go to Hertz to rent a car to get to the desert----dealership was closed so no loaner available). And then I went to pick up my car last Saturday and-----drove it away----and hey it worked-----until I discovered that the Google system was broken and turned around and returned it and picked up a loaner car---which I have in my garage now as they said yesterday they fixed the non functioning Google system, so I will go back to the dealership
to pick up my Volvo. But sadly, as I love the look and the color, I am going to have to return it under California Lemon Law as it just has constant electrical failure/battery failures and can't be trusted. SIX times in the dealership since I got it in April is not acceptable. I had the first XC 60 when it came out and it never went to the shop except for maintenance. So, beware! I spent this past weekend
looking at new cars but sadly, I have to say goodbye to my XC 60 as much as Iove the lines and the red color (which is rare---hard to find). And to think I gave up my BMW X5 with only 18,000 miles for the Volvo....if I only knew what I'd face. Hopefully I'm a rare exception, but I've been hearing some that the Volvo XC 60 with the Google system may have been "rushed" to market.
Hi all,
I picked up a NEW 2022 XC60 B5 this Monday, it p is an inscription model and has the advanced and climate package. The car worked fine the day I picked it up and the two days following. On Thursday the engine wouldn’t turn on, it sounded like it wanted to turn over but couldn’t. Infotainment system works fine. The dealer came out and towed the car in. They reset the battery and the car turned back on however the module that controls the communication between the hybrid engine and regular engine failed. It is in the process of being replaced and I’m being told that will resolve the issue. Has anyone else had this or heard something similar? Should I be pushing for a new car or trust that a module replacement will fix the issue? Thanks for any inout.
I picked up a NEW 2022 XC60 B5 this Monday, it p is an inscription model and has the advanced and climate package. The car worked fine the day I picked it up and the two days following. On Thursday the engine wouldn’t turn on, it sounded like it wanted to turn over but couldn’t. Infotainment system works fine. The dealer came out and towed the car in. They reset the battery and the car turned back on however the module that controls the communication between the hybrid engine and regular engine failed. It is in the process of being replaced and I’m being told that will resolve the issue. Has anyone else had this or heard something similar? Should I be pushing for a new car or trust that a module replacement will fix the issue? Thanks for any inout.
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Yes, it happened to me the first week I had the car. And electrical problems ever since. Been in the dealership six times for electrical/battery issues and mileage is under 1500 miles---and it already had 375 miles on it when I picked it up from dealership.
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2023 XC60 Won't start randomly
Has anyone had any luck getting resolution from Volvo for this?
I purchased a brand new 2023 XC60 in September 2022. My first volvo - drove nice and looked nice. I thought it would be a great vehicle.
ISSUE #1: About a month into owning it, I left the house to pick up my daughter. I THOUGHT I grabbed my key fob (turns out I didn't - continue reading). I arrive to the destination and turn off the XC60. Once my daughter is ready, I go to start the car and it says key not detected. I check my picket and the center console for my key - it's not there. I'm baffled how the car started in the first place, but after attempting to start it a few more times, I call my wife to come with her key. She starts coming, but can't find her key and asks me to check the drivers door. Sure enough her key is in the drivers door handle. The car didn't recognize it until I took it out and then it started. Now I never even knew that key was there (and mine was left at home) - it worked to start the car when I left the house, but didn't work to come back home.
ISSUE #2: Today, I went out and ran a few errands with the key in my pocket as I always do. I run the errands, which includes stopping and restarting the car twice. I arrive home and park the car in the garage. About an hour later, I go to leave again to pick up my son. I still have the key in my same pocket. I get in the car, hit the brake and turn the start ****. The consoles turn on like the car started, but it never started. No attempt to turn over, no errors, no warnings, etc. I try a few more times to turn it off and back on. Same thing - consoles all look ready to go, but it's not started. I get out of the car, lock the doors with the fob, unlock with the fob and try again - same thing. I was in a rush, so took the other car and left. My wife tried with her fob after I left and it started just fine. Once I was back and tried with my fob again, it worked fine too.
I also just had this into the shop for a software update that had to be done at the shop. So everything was updated about 2 weeks ago.
Looking for advice here as I would love to just give this thing back to Volvo at this point. I can't trust it. I'd rather drive my 2016 Infiniti as that has never left me stranded (well once, but that was my fault for not testing/changing the battery).
I purchased a brand new 2023 XC60 in September 2022. My first volvo - drove nice and looked nice. I thought it would be a great vehicle.
ISSUE #1: About a month into owning it, I left the house to pick up my daughter. I THOUGHT I grabbed my key fob (turns out I didn't - continue reading). I arrive to the destination and turn off the XC60. Once my daughter is ready, I go to start the car and it says key not detected. I check my picket and the center console for my key - it's not there. I'm baffled how the car started in the first place, but after attempting to start it a few more times, I call my wife to come with her key. She starts coming, but can't find her key and asks me to check the drivers door. Sure enough her key is in the drivers door handle. The car didn't recognize it until I took it out and then it started. Now I never even knew that key was there (and mine was left at home) - it worked to start the car when I left the house, but didn't work to come back home.
ISSUE #2: Today, I went out and ran a few errands with the key in my pocket as I always do. I run the errands, which includes stopping and restarting the car twice. I arrive home and park the car in the garage. About an hour later, I go to leave again to pick up my son. I still have the key in my same pocket. I get in the car, hit the brake and turn the start ****. The consoles turn on like the car started, but it never started. No attempt to turn over, no errors, no warnings, etc. I try a few more times to turn it off and back on. Same thing - consoles all look ready to go, but it's not started. I get out of the car, lock the doors with the fob, unlock with the fob and try again - same thing. I was in a rush, so took the other car and left. My wife tried with her fob after I left and it started just fine. Once I was back and tried with my fob again, it worked fine too.
I also just had this into the shop for a software update that had to be done at the shop. So everything was updated about 2 weeks ago.
Looking for advice here as I would love to just give this thing back to Volvo at this point. I can't trust it. I'd rather drive my 2016 Infiniti as that has never left me stranded (well once, but that was my fault for not testing/changing the battery).
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From: Huddersfield, Uk
I think I have the same problem, so I would be interested to find out whether you managed to resolve the problem. I picked up my new 2023 Volvo XC60 B5 Inscription in August this year and have experienced this problem intermittently on several occasions with no clear pattern of events. On each occasion there were no error messages, the car just failed to turn over (dashboard lights and info system came on but engine completely dead). So far, to resolve the issue, I have just locked the car and walked away with my key fob and then back again within 30-60 seconds and all seems fine. I spoke to the dealer but because I couldn't replicate the error he said to monitor it and if it got worse bring it in. Having read this thread it doesn't seem like I'm alone. Maybe with a few more reported problems on this forum the dealers will take it more seriously.
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I think I have the same problem, so I would be interested to find out whether you managed to resolve the problem. I picked up my new 2023 Volvo XC60 B5 Inscription in August this year and have experienced this problem intermittently on several occasions with no clear pattern of events. On each occasion there were no error messages, the car just failed to turn over (dashboard lights and info system came on but engine completely dead). So far, to resolve the issue, I have just locked the car and walked away with my key fob and then back again within 30-60 seconds and all seems fine. I spoke to the dealer but because I couldn't replicate the error he said to monitor it and if it got worse bring it in. Having read this thread it doesn't seem like I'm alone. Maybe with a few more reported problems on this forum the dealers will take it more seriously.
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I think I have the same problem, so I would be interested to find out whether you managed to resolve the problem. I picked up my new 2023 Volvo XC60 B5 Inscription in August this year and have experienced this problem intermittently on several occasions with no clear pattern of events. On each occasion there were no error messages, the car just failed to turn over (dashboard lights and info system came on but engine completely dead). So far, to resolve the issue, I have just locked the car and walked away with my key fob and then back again within 30-60 seconds and all seems fine. I spoke to the dealer but because I couldn't replicate the error he said to monitor it and if it got worse bring it in. Having read this thread it doesn't seem like I'm alone. Maybe with a few more reported problems on this forum the dealers will take it more seriously.
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It’s automatically enabled and pops up on the drivers screen when there’s some kind of pull on the 12V battery when the engine isn’t / wasn’t running. I only started seeing it after v2.5 of the system software.
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