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2018 XC60 Display resetting while driving

Volvo XC60 This smaller crossover offers the capabilities of an SUV with less size - ideal for city driving.

2018 XC60 Display resetting while driving

  #1  
Old 12-23-2018, 12:43 PM
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Join Date: Dec 2018
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Default 2018 XC60 Display resetting while driving

We purchased a 2018 Volvo XC60 T6 Inscription in April of this year and it currently has 12-14k miles on it. We took a small trip in early November with only one issue. After getting back on the road from a restaurant the music skipped/repeated on a 1 second loop then stopped and simultaneously the display shut off then restarted. Music picked back up where it left off then a few minutes later it happened once again. After stopping at a quick rest stop a while later the display/infotainment system reset itself twice again. It never repeated the problem until this past Friday.

In all 3 instances the driver profile was set to a profile not paired with a key, the restart happened shortly after starting the vehicle, and was connected to a phone via bluetooth and streaming audio over that phone.
Has anyone else had a similar issue? I thought the system had been used in the XC90 for a couple years with no issues.
 
  #2  
Old 12-24-2018, 12:54 PM
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Join Date: Dec 2018
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Check your USB cable. I had the same thing happen to me with my brand new XC60 and determined it was happening when I used the Amazon USB-Lightning cable instead of the white one from Apple. It could have been coincidence but I suspect it was the cable... it was a bit older/used. So far so good after using the Apple branded one... I’d try to rule it (any old cable) out if I were you.

Hope this helps!
 
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