Repeated 12v fatal error; dead car
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Repeated 12v fatal error; dead car
When I first started having issues with the IHU due to no sound (no Apple Car Play sound, no turn signal sound), I googled the issue, learned out to shut down and restart the IHU, and hoped everything else would be fine with my new, under warranty, leased car.
Then, approx 4mos after bringing the car home, it died. Just dead, in my driveway. Volvo roadside sent someone to jump the car. It threw so many errors, it was not safe to drive. I had it towed back to the dealer where I got it. They replaced the 12v and said everything was fine.
Over the next several months, I did not keep track of how many times I hit the IHU no sound error. I did notice it happened several times within a couple of weeks before the day the car died, again, in my driveway. This time, it took Volvo roadside a full 15 hours of nightmare customer service to even get someone out to jump it. Thankful it was at home. Again, 12v batter fatal error. Again, off to the dealership (but this time the closest one, which is not where I got it).
This time, despite the car being ~10mos old and dead for the second time, they insist the car is fine. The battery was dead and needed a charge, something must've drained it. They say they have run IHU updates that have helped other customers. Nothing had drained it... I'd driven it that morning, parked it all day, then it was dead when it was time to go again ... and, the app showed it had died 45min after I parked it. I actually had the dealer keep the car and test drive it themselves for two days. They had no issues and the re-ran full diagnostics.
Here I am, four days after bringing the car home, and the sound goes out on the IHU. I'm sure the IHU is faulty and will eventually kill the 12v battery again.
Who has faced this? Is there a fix? Is there a way to have Volvo acknowledge a lemon and replace the car? Is this a fatal error that I'm stuck with for the life of the lease, knowing I will suddenly be without a car at any moment, having to deal with days of back and forth with Volvo and the dealer plus the cost of a rental because for some reason the dealer never has a loaner...
Then, approx 4mos after bringing the car home, it died. Just dead, in my driveway. Volvo roadside sent someone to jump the car. It threw so many errors, it was not safe to drive. I had it towed back to the dealer where I got it. They replaced the 12v and said everything was fine.
Over the next several months, I did not keep track of how many times I hit the IHU no sound error. I did notice it happened several times within a couple of weeks before the day the car died, again, in my driveway. This time, it took Volvo roadside a full 15 hours of nightmare customer service to even get someone out to jump it. Thankful it was at home. Again, 12v batter fatal error. Again, off to the dealership (but this time the closest one, which is not where I got it).
This time, despite the car being ~10mos old and dead for the second time, they insist the car is fine. The battery was dead and needed a charge, something must've drained it. They say they have run IHU updates that have helped other customers. Nothing had drained it... I'd driven it that morning, parked it all day, then it was dead when it was time to go again ... and, the app showed it had died 45min after I parked it. I actually had the dealer keep the car and test drive it themselves for two days. They had no issues and the re-ran full diagnostics.
Here I am, four days after bringing the car home, and the sound goes out on the IHU. I'm sure the IHU is faulty and will eventually kill the 12v battery again.
Who has faced this? Is there a fix? Is there a way to have Volvo acknowledge a lemon and replace the car? Is this a fatal error that I'm stuck with for the life of the lease, knowing I will suddenly be without a car at any moment, having to deal with days of back and forth with Volvo and the dealer plus the cost of a rental because for some reason the dealer never has a loaner...
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