I have a 2021 XC40. When we try to lower the height of the shoulder strap, the belt no longer “snaps back” when we disconnect it.

When I look closer at the adjuster, the strap appears to get stuck on a bolt when it is at this lower position. It remains stuck when I raise it and I have to pry it loose with a screwdriver!

When I pry it back and move the height back up, everything is fine. It is only when I lower the height that the problem occurs. This is true with both the driver AND passenger belts.

Anyone have a similar problem? Ideas?

Thanks in advance.

 

I have the same problem on my 2020 xc40. Took it to our Volvo dealer. They "fixed" it for free. Said it was a loose piece of trim., Later, when I lowered the position again, same thing happened. I reached way up inside the opening and wiggled a c shaped piece loose. Seemed to work, but not a very good design.. by Volvo of all companies!!!