RIP kit
I've e'mailed them a couple times to inquire about products, similar to the question I posted here about the RIP kit. I never got any response. Despite that, I placed my first order for an antenna mast and some other maintenance items, and the antenna arrived with no instructions. Again I e'mailed them, and again I got no response. They finally got back to me when I wrote a negative review of their product, which naturally they didn't post. All you'll ever hear from them is glowing reviews of how great they are. My experiences were different.
They've got some nice stuff, for sure. I love their anti-sway bars on my 760, but they were bought by a previous owner. I won't give them any of my money. Bad customer service has a residual effect that lasts a while.
They've got some nice stuff, for sure. I love their anti-sway bars on my 760, but they were bought by a previous owner. I won't give them any of my money. Bad customer service has a residual effect that lasts a while.
I would call them. I never email anyone when it comes to products, except for FCP, but I email only one person so he knows who I am and get great customer service. Call them and ask for Lucky. Or go on VS where Lucky frequents. They are always doing group buys over there and member discounts, etc etc.
Just my personal take on the world in general, but if you put your e'mail address on your web site, then you need to have somebody responding to it. If you're going to ignore it, then don't list it. It's no different than listing a phone number, and then never answering the phone.
I get your point, but it's the 21st century. If you're using the web to take my money, you gotta be prepared to respond to your customers via the same means.
I get your point, but it's the 21st century. If you're using the web to take my money, you gotta be prepared to respond to your customers via the same means.
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