Volvo XC60 This smaller crossover offers the capabilities of an SUV with less size - ideal for city driving.

Buyer Beware

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Old 05-13-2018, 12:29 PM
leezim2's Avatar
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Default Buyer Beware

BUYER BEWARE - VOLVO XC60




My new Volvo XC60 is a very nice car, great features, however if you are thinking of buying one there are a few issues that bother me:




-The sideview mirrors tend to not open when the weather is cold




-When the windows get wet or frosty they go up and down extremely slowly




-We opened the driver door on a day when the winds were 10-20mph the wind took the door, causing a pin to break and requiring over $1000 in body work - not covered by any warranty




-To reset the apps that are on the computer display in the car, you have to drive for 30 minutes over 50mph




Fields Volvo of Northfield said “All these things were not covered or acts of God.”




When I tried to get Volvo USA involved because I feel that these are design flaws, I was given the run-around and a snow job and I found it nearly impossible to get Volvo USA to take it seriously.




BUYER BEWARE!
 
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Old 05-14-2018, 06:45 PM
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As a new owner and first time Volvo one at that, I would suggest you talk to the dealership about issues one, two and four. As to the wind taking your door in issue #3, that sounds like bad luck and crazy weather!

Post up the dealership responses in a separate thread
 
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Old 05-14-2018, 06:52 PM
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We have already contacted the dealership and they said that there is nothing they can do. I went to Volvo USA and got the runaround from them. I find their customer service to be terrible in this regard. Thank you for responding to me.
 
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Old 05-14-2018, 06:57 PM
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If that is for all of the items save number three, I agree that doesn't sound like good service. I've found the mirrors aren't that fast so did you notice a slow down in opening in cold versus warm weather? I've owned a lot of cars over the years and those are not issues I've seen before in any model.
 
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